Chapter 1: Nature and Significance of Management NCERT SOLUTION CLASS 12TH Business Studies| EDUGROWN NOTES

Short answer Type Question:

Q.1 What is meant by Management?

ANSWER: Management refers to the process of managing people and tasks efficiently and effectively using the right techniques and methods. It is an integrated process which involves a series of functions like Planning, Organising, Staffing, Directing and Controlling.

Q.2 Name any two important characteristics of management.

ANSWER: The two characteristics of management are as follows:

• Management is a goal-oriented process: Each and every organisation has a set of goals to be achieved in a certain period of time. Different organisations have different types of goals depending upon the reason for its existence.
• Management is a dynamic function: The world is changing at a very fast pace and has become very dynamic. Management has to adapt itself as per the changing environment. Various external factors like social, political, economic factors have to be taken into consideration in order to survive.

Q.3 Identify and state the force that binds all the other functions of management.

ANSWER: Coordination binds all the other functions of management. It is also considered as the essence of management. Coordination as a process begins from the first step of management i.e planning. This is the process through which all the activities are lined up and put to action.

Q.4 List any two indicators of growth of an organisation.

ANSWER: The two indicators are:

• Increase in the sales volume of an organisation.
• Increase in number of employees over a period of time.

Q.5 Indian Railways has launched a new broad gauge solar power train which is going to be a path breaking leap towards making trains greener and more environment friendly. The solar power DEMU (Diesel Electric Multiple Unit) has 6 trailer coaches and is expected to save about 21,000 liters of diesel and ensure a cost saving of Rs 12, 00,000 per year. Name the objectives of management achieved by Indian Railways in the above case.

ANSWER: Social objectives of the management of Indian Railways have been achieved in the above case, as the organisation succeeded in saving diesel and costs, by making the trains environment friendly. 

Q.6 Ritu is the manager of the northern division of a large corporate house. At what level does she work in the organisation? What are her basic functions?

ANSWER: Ritu works in the middle-level management, being the manager of the northern division of a large corporate house.

The basic functions of the middle level managers are:

• They interpretes and explain the organisational plans and policies to line managers.
• They recruit and select the appropriate personnel.
• They are responsible for organising required resources for effective implementation of plans.
• They assign duties and responsibilities to first line managers.
• They motivate lower level management to achieve the best of their potential.
• They represent the complaints and problems of lower level management to top level management.

Q.7 State the basic features of management as a profession.

ANSWER: The basic features of management as a profession are:

• Well defined body of knowledge: Manager is a professional who can acquire specialised knowledge through books for joining specific courses.
• Restricted entry: Professional degree is a must to become a professional but an individual with managerial skills can become a manager despite having no professional degree.
• Professional association: Professionals need to be associated with respective professional bodies. They are professional bodies for management as well but it is not compulsory for managers to join.
• Ethical code of conduct: Professionals are bound by the code of conduct laid bi associations they are associated with. Managers are expected to be ethical but there is no specifically laid down code of conduct for them.
• Service motive: A professional and a manager both aim to provide dedicated and committed services towards the increase of their clients.

Q.8 Why is management considered a multi-dimensional concept?

ANSWER: Management is considered to be a multi-dimensional concept because it involves:

• Management of work: Each and every organisation has some work to perform. The management translates the work into goals to achieve and also the means used to achieve it. 
• Management of people: Human Resource is an organisation’s greatest asset. The task of management involves making people work, dealing and communicating with them, strengthening their positive aspects, and working upon their weaknesses
• Management of operations: Each and every organisation has some basic products to serve and some services to provide for survival. This requires a process through which the input materials are transformed into desired output. 

Long Answer Questions:

Q.1 Management is considered to be both an art and science. Explain.
ANSWER: Art is the skillful and personal applications of existing knowledge to achieve desired goal.
Management is considered an art due to the following reasons
(i) Existence of Theoretical Knowledge :All art subjects are based on theoretical knowledge e.g., written material is available on dancing, time arts, music etc same way there is lot of literature available on management and its branches – finance, marketing, human resource etc.
(ii) Personalised Application :The use of this basic knowledge differs from one individual to the other. Two painters, two dancers or two singers all use their knowledge in their own way. Same way two managers who have acquired the same knowledge may use it in their own different ways to get the work done.
(iii) Based on Practice and Creativity : All art is practical. It involves creative practice. The more we practice it better we become at it. It also requires creativity.
Same way a manager applies his acquired knowledge in a unique manner.
More practice makes him a better manager and he also develops his own style of management.
Management is an In-exact Science
(i) Systematised Body of Knowledge :Science is a systematised body of knowledge. Its principles are based on cause and effect relationship, e.g., water evaporates on being heated. Same way management is a body stigmatised Knowledge. All managerial principles have cause and effect relationship.
(ii) Principles Based on Experimentation :Scientific principles are first developed through observation and then tested through repeated experimentation. Same way management principles are also propounded after observation and repeated experimentation.
(iii) Universal Validity :All scientific principles have universal validity. They give same result wherever applied.
Principles of management do not have Universal validity. They have to be adjusted and applied according to the need of the situation.
Thus, management is an in-exact science.

Q.2 Do you think management has the characteristics of a full fledged profession?
ANSWER:  No, management does not possess all the characteristics of a full fledged profession. The reasons go as follows
(i) Well-defined Body of Knowledge All professions are based on a well-defined body of knowledge that can be acquired teaching – learning process. This feature of a profession is possessed by management as well. There is vast knowledge available on management in the form of definitions, concepts, theories, principles etc.
(ii) Restricted Entry All professions have a restriction or the entry of its practitioners. They have to acquire a specific degree to be professional e.g., LLB for a lawyer MBBS for a doctor etc. But a manager can be an MBA qualified or not.
(iii) Professional Association All professions are affiliated to a professional association which regulates entry, grants certificate of practice and formulates a code of conduct e.g., ail lawyers have to be a member of Bar Council to practice law. It is not compulsory for all managers to be a member of AIMA.’
(iv) Ethical Code of Conduct All professions are bound by a ethical code of conduct which guides the behaviour of its members. But as it is not compulsory for all managers to be members of AIMA, they all may not be aware of the prescribed code of conduct of AIMA.
(v) Service Motive All basic motive to serve their client’s interest, e.g., -lawyers to get justice for their clients, doctors to treat the patients etc. All managers also work in a manner where by they show their effectiveness and efficiency in the form of good quality goods provided to the customer at a reasonable price.
Thus, management possesses some characteristics of a profession but not all.

Q.3 Co-ordination is the essence of management. Do you agree? Give reasons.
ANSWER: Co-ordination plays a vital role as it binds all the other functions of management. It is the common thread of all activities such as purchase, production, sales etc that runs through. Some of the basic features are as follows
(i) Integrates Group Efforts Co-ordination brings unity to all. It gives a common focus to group efforts.
(ii) Ensures Unity of Actions It acts as a binding force between departments and ensures that all action is aimed at achieving the goals of the organisation.
(iii) It is a Continuous Process Co-ordination is not a one time function but a continuous process. It begins at the planning stage and continues till controlling.
(iv) It is an All Pervasive Function Co-ordination is required at all levels of management due to the interdependent nature of activities of various departments. It integrates the efforts of different departments and different levels.
(v) It is the Responsibility of All Managers All managers need to co-ordinate something or the other. A manager of production department needs to co-ordinate the work within his department and also with the other departments at the same time.
(vi) It is a Deliberate Function Whatever the managers are doing in an organisation they are doing it knowingly. Co-ordination is one of the most important functions of all managers. Thus co-ordination is also done deliberately. Whatever the managers do, they do it deliberately to achieved the predetermined goals and objectives.
Thus, we can say co-ordination is the essence of managment after analysing these points.

Q.4 “A successful enterprise has to achieve its goals effectively and efficiently” Explain.
ANSWER: “A successful enterprise has to achieve its goals effectively and efficiently”. Thus, management has to see that task are completed and goals are achieved with the minimum resources.
Management is thus getting things done with the aim of achieving goals effectively and efficiently. Being effective or doing work effectively basically means finishing the given task. It is concerned with end result, it is achieved or not. Efficiency means doing the work correctly and with minimum cost. If by using less resources more benefits are derived then efficiency has increased. It is thus essential for any organisation to focus on efficiency as well as effectiveness. It is not only important to complete the work correctly but equally important to complete it with minimum cost. In the same manner, it is not only important to reduce cost but equally important to complete the work correctly.

Q.5 Management is a series of continuous inter-related functions. Comment.
ANSWER: Management is a series of continuous inter-related functions. Each one of them performed to guide and direct the efforts of others.
(i) Planning Planning is the primary function which runs through all other functions. It is the process of thinking before doing. It bridges the gap between where we are and where we want to go.
(ii) Organising It is the process of defining the formal relationship among people and resources to accomplish the desired goals. It involves
(a) Identification and division of work
(b) Departmentalisation
(c) Assigning of duties
(d) Establishing reporting relationships
(iii) Staffing Organisational goals can be achieved only through human efforts. It is the duty of management to make the best possible use of this resource. Thus, placing the right person on the right job is very important. Staffing helps management to motivate, select and place the right person on the right job.
(iv) Directing Directing involves leading, influencing and motivating employees to perform the tasks assigned to them. This requires establishing an atmosphere that encourages employees to do their best. Directing comprises of four elements; supervision, motivation, leadership and communication.
(v) Controlling Controlling is the management function of monitoring organisational performance towards the attainment of organisational goals. The task of controlling involves
(a) Establishing standards of performance
(b) Measuring current performance’
(c) Comparing this with established standards
(d) Taking corrective action